Responsibilities: - Perform daily operational duties such as: managing support requests and troubleshooting service problems or outages - Implement and support network based security services and tools across Qualcomm's global network - Support and manage multi-vendor firewalls, VPNs, IDS/IPS, web proxy, and other network security technologies across physical or virtual environments - Troubleshoot, monitor, and support network routing and switching infrastructure - Perform upgrades, new installations, enhancements and configuration changes as needed while following proper change request processes - On-call responsibilities - Develop and maintain documentation Adhere to corporate change management policies and practices and serve as liaison between service groups, customers, and IT management to coordinate change impact. Develop and maintain documentation, perform upgrades, installations, enhancements, configuration changes, troubleshooting, monitoring, and other operational responsibilities. Should be capable of supporting web proxies, firewalls, VPN, IDS/IPS, routing, and switching solutions across both physical or virtual infrastructures. Should understand network and host based security concepts and their practical application within Data Center, Campus or WAN environments. Must be capable of interfacing with other IT groups or internal business units to gather requirements or present solutions that meet business objectives/initiatives. Will be expected to support a broad range of projects, from enterprise wide initiatives to localized solutions that may span across multiple departments or functions. Assist in the deployment and operational support of a heterogeneous global network security infrastructure comprised of multi-vendor firewall, VPN, web security and routing/switching technologies.
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